Frequently Asked Questions

We ship from distributors across the United States. Most items ship the same or next business day unless otherwise noted on the product listing. You should typically receive your order within 4–5 business days of ordering.

We accept all major credit cards. For larger systems or higher-value orders, we may request a bank wire transfer. We also accept checks, but please note that we will not ship until the check has cleared your account.

All returns require a Return Merchandise Authorization (RMA) number before shipping anything back. The return address varies depending on which distributor fulfilled your order, so please use our RMA Request form or contact us first. We accept returns on unopened items within 30 days of delivery. Opened returns are subject to a 20% restocking fee. Custom and built-to-order items (including custom L mounts, U mounts, and similar fabricated hardware) are non-refundable. See our full Returns & Refund Policy for details.

Many of the items available in our online store are drop-shipped from other manufacturers and distributors, however if an item in our online store suggests it is available for local pickup, we likely have that item available for local pickup. Local pickup may save you time, but may not always save you money on shipping costs, if/when we have already paid to have that item shipped to us!

If your order arrives visibly damaged, you should ideally refuse delivery from the carrier. If that isn’t possible, take clear photos of the outer packaging and all contents as you unpack — this is critical for filing a carrier claim. Submit an RMA request with your photos and order number and we will file the claim on your behalf. Photos significantly speed up the claims process.

Take photos of everything you did receive (including all packaging) and submit an RMA request with your order number and a description of the missing items. We will investigate and ship replacements as quickly as possible.

Yes. Our Starlink installation labor and workmanship is warrantied to be free from defects in materials and workmanship for 5 years from the date of installation, unless a waiver was signed that alters those terms. This warranty covers our work — it does not cover Starlink equipment failures, as we typically do not supply the Starlink hardware itself (that is provided by SpaceX/Starlink directly).

No, there is no cancellation fee for cancelling a Starlink installation appointment. However, for jobs that require extended travel involving overnight stays or other significant expenses, a travel deposit may be required upfront, and that deposit may not be refundable if the appointment is cancelled after travel arrangements have been made.

We rent Starlink Standard and Starlink Mini systems for vehicles, RVs, boats, events, and temporary use while waiting on new service. Rental payment is required upfront before the rental term begins. If you wish to extend your rental, payment for the extension must be made before the current term ends. Damage fees apply for lost or damaged equipment. See our Internet Access Rentals page and our Returns & Refund Policy for full rental terms.

We have been in operation for over 20 years and have maintained solid customer service throughout. We still answer calls and emails — and even return them in the evenings, on weekends, and on holidays when it matters. Unlike large national companies, you deal with real, local people who know Northwestern Montana and the technology we install and support.